User Data
Deletion Request

To request deletion of your account and all associated data from Chatsmo, follow these steps:

1. 1
   Compose an email — Send your request to admin@chatsmo.com with the subject line: "Data Deletion Request".
2. 2
   Include your identity details — Provide your registered mobile number or email address used to sign up for Chatsmo so we can locate your account accurately.
3. 3
   Specify your request (optional) — Let us know if you want full account deletion or only specific data removed (e.g., chat history only). If not specified, we will delete all data associated with your account.
4. 4
   Receive confirmation — Our team will acknowledge your request by email within 2 business hours and complete the deletion within 7 working days.

Upon receiving a valid deletion request, we will permanently remove the following data from our systems:

In certain limited circumstances, we may be required to retain some data even after a deletion request. This is only where legally required or necessary for legitimate business purposes:

• Financial & billing records — Transaction history and invoices may be retained for up to 7 years as required by Indian tax and accounting regulations (GST compliance).
• Legal obligations — Data that must be preserved under applicable law, court order, or regulatory requirement.
• Fraud prevention — Anonymised or aggregated data used solely to detect and prevent fraudulent activity, where no personal identification is possible.
• Active dispute resolution — Data relevant to an ongoing dispute, complaint, or claim until the matter is resolved.

Here is what happens after you submit your deletion request:

Once your data deletion is complete:

• Your account will be permanently deactivated and cannot be reactivated.
• Your login credentials will no longer work on the Chatsmo platform.
• Any WhatsApp integrations connected through your account will be disconnected.
• Active API tokens and keys will be immediately invalidated — any systems using them will stop working.
• You will receive a final deletion confirmation email as proof of completion.
• If you wish to use Chatsmo again in the future, you will need to create a new account.

For data deletion requests or any questions about your personal data, contact our team directly: