Privacy Policy

This Privacy Policy describes how Mosubsi Technologies ("we", "us", "our"), the operator of the WAMOSY WhatsApp Communication Platform, collects, uses, discloses, and protects personal information when you use our services, visit our website at wamosy.com, or engage with us through any communication channel.

WAMOSY is a professional WhatsApp Business API Platform based in Erode, Tamil Nadu, India. Our services include utility messaging, marketing campaigns, chatbot automation, OTP delivery, API integration, and AI-powered auto responses for businesses.

This policy applies to:

• Business clients and their representatives who subscribe to WAMOSY services
• End users who receive WhatsApp communications sent via the WAMOSY platform
• Visitors to our website and administrative dashboard
• Individuals who submit enquiries through our contact form or email

We collect the following categories of information to provide and improve our services:

We use the information we collect for the following lawful purposes:

• Service Delivery: To provision, configure, and maintain your WAMOSY account, WhatsApp integrations, chatbots, and API connections.
• Platform Operations: To process and deliver WhatsApp messages (utility, marketing, OTP) on your behalf through the official Meta Business API.
• Communication: To respond to your enquiries, provide technical support, send service notifications, billing reminders, and important account updates.
• Analytics & Improvement: To analyse usage patterns, monitor platform performance, identify errors, and improve service quality.
• Billing & Invoicing: To calculate usage charges based on message volumes and generate monthly invoices.
• Legal Compliance: To fulfil obligations under Indian law, respond to lawful government requests, and enforce our Terms of Service.
• Security: To detect, prevent, and respond to fraud, abuse, and unauthorised access to our platform.

WAMOSY operates as an authorised technology provider using the official Meta WhatsApp Business API. When you use our platform to send messages, the following applies:

• Messages are transmitted through Meta's infrastructure and are subject to WhatsApp's Privacy Policy and Meta's Terms of Service.
• WhatsApp messages are end-to-end encrypted in transit between sender and recipient on supported message types.
• Message delivery status data (sent, delivered, read) is provided to us by Meta and displayed in your dashboard.
• We do not sell or rent your WhatsApp contact lists or message data to any third party.
• Phone numbers and message content processed through WAMOSY are stored only as necessary for service delivery and reporting.

We do not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share data only in the following limited circumstances:

• Meta / WhatsApp: As required to route messages through the official WhatsApp Business API infrastructure.
• Cloud & Infrastructure Providers: Trusted hosting and cloud services used to operate the WAMOSY platform, bound by strict data processing agreements.
• Payment Processors: Financial service providers used for billing and invoice processing, who handle payment data under their own compliant security standards.
• Legal & Regulatory Authorities: Where required by law, court order, or government directive under Indian jurisdiction.
• Business Transfer: In the event of a merger, acquisition, or asset sale, your data may be transferred to the successor entity, subject to equivalent privacy protections.

All third-party service providers we engage are contractually obligated to maintain the confidentiality and security of your data and to process it only for the specific purpose for which it was shared.

Mosubsi Technologies implements industry-standard technical and organisational measures to protect your data against unauthorised access, accidental loss, alteration, or disclosure.

• Encryption in Transit: All data transmitted between your browser/application and our servers uses TLS/SSL encryption (HTTPS).
• Encryption at Rest: Sensitive data stored in our databases is encrypted at rest using AES-256 standards.
• Access Controls: Platform access is restricted by role-based permissions. Admin accounts are protected by strong password policies.
• Tenant Isolation: Each business account's data is logically isolated from other clients' data within the multi-tenant platform architecture.
• Audit Logs: All significant actions within the platform are logged for security auditing and incident investigation.
• Regular Reviews: Our security practices are reviewed periodically to address emerging threats and vulnerabilities.

Our website and admin dashboard use cookies and similar technologies to improve your experience and analyse usage.

You can control or disable non-essential cookies through your browser settings. Disabling essential cookies may impact the functionality of the dashboard and login features.

We retain your data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law.

• Active Account Data: Retained for the duration of your active subscription with WAMOSY.
• Message Logs & Delivery Reports: Retained for up to 12 months from the date of transmission, for analytics and dispute resolution purposes.
• Billing Records: Retained for 7 years as required under Indian financial and tax regulations.
• Contact Form Submissions: Retained for up to 2 years unless you request earlier deletion.
• Post-Termination: Upon account closure, your data is securely deleted or anonymised within 90 days, except where longer retention is legally required.

Under the Digital Personal Data Protection Act, 2023 (DPDPA) and applicable Indian laws, you have the following rights with respect to your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data, subject to legal retention requirements.
• Right to Withdraw Consent: Where processing is based on consent, withdraw it at any time without affecting prior lawful processing.
• Right to Grievance Redressal: Lodge a complaint about how your data is handled, which we will address within 30 days.
• Right to Nominate: Nominate another individual to exercise your rights in case of death or incapacity.

The WAMOSY platform is designed exclusively for business use and is intended for individuals who are at least 18 years of age. We do not knowingly collect personal data from children under 18.

If we become aware that personal data of a person under 18 has been collected without appropriate verifiable parental consent, we will take immediate steps to delete that information from our systems. If you believe we may have inadvertently collected such data, please contact us immediately at admin@wamosy.com.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Notify registered business clients via email to their registered address.
• Display a notice on the WAMOSY dashboard for active users.

Your continued use of WAMOSY services after the effective date of any updated Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way Mosubsi Technologies handles your personal data, please contact us through any of the following channels: